Privacy Policy

1. Introduction

Silver Lining Relief (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or otherwise communicate with us. 

2. Information We Collect

a. Personal Information You Provide
We may collect information you voluntarily provide, such as:

  • Name.
  • Email address.
  • Phone number.
  • Postal address.
  • Any other data supplied via contact forms, inquiries, or service sign ups.

b. Automatically Collected Information
When you interact with our website, we may automatically collect:

  • IP address.
  • Browser type and version.
  • Device type and operating system.
  • Web pages you visit, referral sources, and time spent on our site.
  • Cookies and similar tracking technologies.

c. Documentation Information collected
We will collect documentation as it pertains to filing a legal claim submission. Documents required includes:

  • Agreement form (signed and notarized).
  • County claim form.
  • Government-issued photo ID.
  • Social security number.
  • Deed verifying previous ownership.
  • W-9 form (varies).
  • Miscellaneous documents.

3. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience, remember your preferences, analyze usage, and improve our services. You can typically control cookies via your browser settings; however, disabling cookies may limit functionality of parts of our website.

4. How We Use Your Information

We use your personal information for purposes including, but not limited to:

  • Operating, maintaining, and improving our website and services.
  • Communicating with you (e.g., responding to your inquiries, sending updates).
  • Providing customer support.
  • Marketing and promotional purposes (with your consent).
  • Complying with legal obligations and protecting our rights.

5. Sharing Your Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, or reporting obligations.

7. Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security of your data.

8. Your Rights

Depending on where you live, you may have rights regarding your personal data, including:

  • Accessing the data we hold about you.
  • Correcting inaccurate or incomplete information.
  • Deleting your data (subject to legal constraints).
  • Restricting or objecting to certain processing.
  • Withdrawing consent (where processing is based on consent).

To exercise any of these rights, please contact us (see Section 10).

9. How to Contact Us

If you have questions, concerns, or want to exercise your privacy rights, you can reach us:

  • Phone: 929-460-1964
  • Email: admin@silverliningrelief.com

10. Children's Privacy Policy

Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect, solicit, or process personal information from anyone under the age of 18. Silver Lining Relief's services relate to the recovery of surplus funds tied to property foreclosure, estate administration, and financial claims — activities that require legal capacity to enter into a binding agreement, which minors do not have.

If we become aware that we have inadvertently collected personal information from someone under 18, we will take reasonable steps to delete that information promptly. If you believe a minor has provided us with personal information, please contact us at admin@silverliningrelief.com so we can investigate and remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on our website with a new “Effective Date.” Your continued use of our services following changes means you accept the updated policy.